*Orders Cutoff Time: Eastern Standard Time 6:00 PM every day.

*Handling Time: 1 - 3 days, fulfilled: Monday to Friday
All dolls, clothes, and backpacks require 1-3 business days to be processed, therefore orders will be dispatched from our warehouse within 3 business days of receipt.

Regions	Standard Air Shipping	Express Courier
United States	7 — 12 days	5 — 9 days
Canada	7 — 12 days	5 — 9 days
United Kingdom	5 — 9 days	3 — 7 days
Australia	9 — 15 days	5 — 9 days
Europe	7 — 12 days	5 — 9 days
Rest of World	15 — 25 days	7 — 12 days

*All transit times exclude clearance/customs delays. 

PROMOTION - Free Shipping over $69.00 USD.

In order to keep your costs down and our pricing simple, we either provide free shipping for any orders over $69.00 USD. The items will be marked FREE SHIPPING on the product page. This promotion covers ground shipping within the contiguous United States, Canada, United Kingdom, Australia, and Europe. We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay. 

Please refer to the following chart to understand the specific shipping rates.

Order Amount	Standard Air Shipping Cost	Express Courier Cost
≥ $69.00	Free	$13.99
$0 - $30.00	$6.99	$13.99
$30.01 - $50.00	$5.99	$13.99
$50.01 - $68.99	$4.99	$13.99

ORDER TRACKING

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. 
For customers who select economy shipping, to track the order, please visit our Tracking Order Page.

If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies.
We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

Our store prices are able to show in your local currency (USD, EUR, GBP, CAD), but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.

SHIPPING DAMAGE CLAIMS

We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item is in good condition when receiving it. If something wrong unfortunately happens, please provide us with the photo or video and contact us. 
*Notice: we will not accept Shipping Damage Claims later than 7 days from receipt of products.