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AIR SHIPPING INFO

AIR SHIPPING INFORMATION

*Orders Cutoff Time: Eastern Standard Time 6:00 PM every day.

*Handling Time: 1 - 3 days, fulfilled: Monday to Friday
All dolls, clothes, and backpacks require 1-3 business days to be processed, therefore orders will be dispatched from our warehouse within 3 business days of receipt.
 
*Transit time: 10 - 15 days to the US, Air Shipping, Shipped: Monday to Sunday
To ensure not exceed the estimated date of delivery, we offer Standard Air Shipping Services on any eligible items, instead of sea transportation. Besides, there's an additional option for you to pay fees for Express Couriers Services(DHL, UPS, FedEx), which would be half-time faster than standard air shipping.

Regions

Standard Air Shipping

Express Courier

United States

7 — 12 days

5 — 9 days

Canada

7 — 12 days

5 — 9 days

United Kingdom

5 — 9 days

3 — 7 days

Australia

9 — 15 days

5 — 9 days

Europe

7 — 12 days

5 — 9 days

Rest of World

15 — 25 days

7 — 12 days

*All transit times exclude clearance/customs delays. 

PROMOTION - Free Shipping over $69.00 USD.

In order to keep your costs down and our pricing simple, we either provide free shipping for any orders over $69.00 USD. The items will be marked FREE SHIPPING on the product page. This promotion covers ground shipping within the contiguous United States, Canada, United Kingdom, Australia, and Europe. We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay. 

Please refer to the following chart to understand the specific shipping rates.

Order Amount

Standard Air Shipping Cost

Express Courier Cost
≥ $69.00

Free

$13.99

$0 - $30.00

$6.99

$13.99

$30.01 - $50.00

$5.99

$13.99

$50.01 - $68.99

$4.99

$13.99


ORDER TRACKING

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. 
For customers who select economy shipping, to track the order, please visit our Tracking Order Page.

FOREIGN TRANSACTION FEES

If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies.
We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are able to show in your local currency (USD, EUR, GBP, CAD), but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.

SHIPPING DAMAGE CLAIMS

We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item is in good condition when receiving it. If something wrong unfortunately happens, please provide us with the photo or video and contact us. 
*Notice: we will not accept Shipping Damage Claims later than 7 days from receipt of products.